HelpdeskVision is a powerful issue management tool. It effortlessly manages your organisation's service requests either from internal or external customers.

It is entirely web-based and the user friendly interface allows for both the logging and management of calls.

It's features include;

• Automatic routing of calls as they are logged to appropriate teams according to pre-defined rules
• Email alerts of calls being logged and updates to their progress
• Comprehensive management and team reports